OUR TERMS AND CONDITIONS
All trips operated by Nathan African Safari clients receive a detailed itinerary describing the different places they will go and things they will see, so they know what to expect. The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, problems, or security considerations. In such cases, the itinerary may be changed at the discretion of the company, clients informed, and alternative arrangements made as circumstances permit. Nathan African Safari will make every reasonable effort to ensure the same quality and character of the itinerary. Clients must accept that conditions in Tanzania/Africa are not the same as those in developed countries. In Tanzania/Africa, we are exposed to unannounced and sudden changes in government-regulated fees and taxes, such as national park fees and taxes. Nathan African Safari has the right to pass these local taxes/fees on to their customers.
Payment Terms
After clients confirm their booking, they receive an invoice with all details. To confirm our clients’ reservation, we require a 45% deposit payment of the itinerary cost and 100% upfront payment for airline tickets. The balance of payment is due 65 days prior to the commencement date of your itinerary. Bookings made within 65 days prior to departure are subject to full prepayment at the time of confirming the reservation.
Methods of Payment
Payments can be made by bank wire/transfer.
Cancellation Policy
In the event that you cancel your booking, in full or partially, for any reason whatsoever, Nathan African Safari will levy cancellation charges as defined below:
65+ days before departure: deposit non-refundable
50–65 days before departure: 50% of the itinerary cost
0–50 days before departure: 100% of the itinerary cost
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, the extra costs involved to make changes are €150.
Website Pricing
All prices published on nathanafricansafari.com are per person, based on two persons (unless otherwise stated), and quoted in US dollars (US$). Costs of obtaining passports or visas, border taxes (if applicable), tips for guides, drivers, and hotel staff, insurance, additional excursions, or personal expenses are not included in the itinerary cost. Discount rates for children or peak rates during high/festive seasons are not included. All prices on the website should be used as a guideline only. Nathan African Safari cannot be held responsible for any changes or pricing errors. Nathan African Safari will specify all costs in their invoices. The quotations are valid for two weeks.
Travel Documents
You receive all travel documents (vouchers, e-tickets, luggage labels, and flyers) two weeks before departure.
Insurances
It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents or traveling companions, for the duration of their trip to Tanzania/Africa. This insurance should include medical expenses and repatriation expenses. Optional insurances are cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), and damage/theft/loss of personal baggage, money, and goods.
Passports and Visas
It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border/airport ($50 per person, US citizens $100 per person). This visa is valid for a period of three months. You can also get your visa in advance at the embassy in your home country. Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. Nathan African Safari cannot be held liable for any visas, etc., not held by the guests, nor the cost of visas.
Check Names
Please check the names on the invoice carefully when you receive our invoice. In case we need to change a name three or more days after you receive our invoice, we are obligated to charge a fee of €125. Making a booking with Nathan African Safari is taken as acceptance by the customer of the above Terms and Conditions.
Contract
Your contract is with Nathan African Safari. Any contract with Nathan African Safari is subject to these terms and conditions. By asking us to confirm your booking, you are regarded as having read and understood these terms before the contract between us comes into existence.
Booking Procedures
Nathan African Safari does not offer package holidays but creates tailor-made holidays to suit your personal needs. A binding contract comes into existence when we receive your deposit or full payment. Full payment is required 12 weeks prior to departure. Failure to pay may result in cancellation.
Medical Conditions and Disabilities
Please inform us of any medical condition or disability that may affect your holiday before confirming your booking so we can assess suitability. We reserve the right to decline bookings or cancel them if we cannot accommodate specific needs.
Documentation
Check your confirmation invoice and travel documents immediately upon receipt. Contact us if there are errors. We are not liable if notified after 14 days of issuance.
Amendments by You
Requests to change an itinerary after a deposit are subject to a change fee of $75 per person ($100 for US). No alterations within 12 weeks of departure.
Cancellation by Nathan African Safari
We reserve the right to cancel your holiday before full payment has been received. In such cases, we’ll refund all monies or offer an alternative. We are not liable for cancellations caused by force majeure (war, natural disasters, pandemics, etc.).
Amendments by Nathan African Safari
If a major change occurs (e.g., flight delay over 12 hours), we’ll offer alternatives or a refund. No compensation is payable for changes due to force majeure.
Our Responsibilities
Nathan African Safari ensures your holiday is provided as described and meets reasonable local standards. We are not responsible for external services or optional excursions not booked directly with us.
Carriers
Travel by air and sea is subject to international carrier terms. Nathan African Safari accepts no liability for cancellations, strikes, delays, or lost luggage caused by carriers.
Insurance
Clients must have valid travel insurance. Nathan African Safari may cancel your booking if such insurance is not obtained.
Governing Law
This contract and any disputes shall be governed by Tanzanian law, with exclusive jurisdiction in the courts of Dar es Salaam.
Waiver of Claim Against Introducer
If referred by another party (e.g., travel agent), you waive claims against that party. All issues must be addressed to Nathan African Safari directly.
Problems
If you encounter problems during your trip, inform your guide, hotel manager, or safari provider immediately. If unresolved, write to Nathan African Safari within 28 days of your return. Failure to do so limits our liability.
